Returns & Exchanges
At EBY, we want you to feel confident and comfortable in your purchase, which is why we offer hassle-free returns on all eligible items within 30 days of delivery. Please note that for hygienic reasons, certain intimate apparel must be in its original, unopened packaging to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email.
Package Your Items
Place your items in their original packaging and securely attach the prepaid label to the outside of the box or mailer.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing